Millennium Migration Privacy Policy
Effective Date: 16 Jan 2025
Millennium Migration (“we,” “us,” “our”) is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services or visiting our website, you agree to the terms of this Privacy Policy.
1. Collection of Personal Information
We only collect personal information that is necessary to deliver our migration services and meet legal obligations. This may include, but is not limited to:
Identity Details: Name, address, date of birth, and contact details
Travel & Visa Information: Passport details, visa history, and related records
Employment & Education History: Past and current work details, educational qualifications
Financial Information: Bank statements or income details relevant to visa applications
Health & Character Requirements: Medical reports, police clearances, or other documents as required by law or visa regulations
We generally collect this information directly from you, your authorized representatives (e.g., employers, family members, educational institutions), or from other third parties when you have consented to its disclosure.
2. Use of Personal Information
We use the personal information we collect for purposes including, but not limited to:
Migration Services: Providing advice, preparing applications, and lodging visa-related documents.
Legal Compliance: Meeting legal or regulatory requirements, including communication with Australian government agencies such as the Department of Home Affairs.
Service Improvement: Analyzing and enhancing our services, website functionality, and user experience.
Communications: Responding to inquiries, scheduling consultations, and providing updates on visa processes.
Marketing (Consent-Based): We will only use your personal information for marketing or promotional purposes if you have expressly consented.
3. Disclosure of Personal Information
We will not sell or rent your personal information. However, we may disclose it in the following circumstances:
Government Departments & Agencies: Such as the Department of Home Affairs or Australian Border Force, if required for visa applications or by law.
Legal Obligations: Courts, tribunals, or regulatory authorities when disclosure is mandated by legislation or court order.
Authorized Representatives: Individuals or entities you have authorized to act on your behalf (e.g., family members, employers).
Service Providers: Trusted third-party providers (e.g., IT support, translators, secure cloud hosting) who assist in delivering our services under confidentiality agreements.
4. Storage and Security of Personal Information
We take reasonable steps to protect personal information from unauthorized access, misuse, or loss. These measures include:
Secure Systems: Data encryption, password protection, firewalls, and secure physical storage.
Restricted Access: Only staff with a clear business need have access to your information.
Periodic Reviews: Regular security audits and ongoing staff training on data protection.
We retain your personal information for as long as necessary to fulfill the services requested and comply with legal obligations. When no longer required, we take steps to securely destroy or de-identify it.
5. Overseas Disclosure
In some situations, we may need to disclose your personal information to recipients located outside Australia. This could occur when we communicate with:
Overseas Government Authorities: If your application requires liaison with foreign entities.
International Service Providers: Organizations that assist with your visa application or related services.
We take all reasonable steps to ensure that overseas recipients handle your information in accordance with this Privacy Policy and the Australian Privacy Principles.
6. Access to and Correction of Personal Information
You have the right to:
Access: Request a copy of the personal information we hold about you.
Correction: Request changes if the information is inaccurate, incomplete, or outdated.
To make such a request, please contact us using the details in Section 12. We will respond within a reasonable timeframe, as required by law.
7. Children’s Privacy
Our services are not typically directed at individuals under the age of 13. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe a child has provided personal information without such consent, please contact us so we can take steps to delete or de-identify the data as required by law.
8. Cookies and Website Usage
We may use cookies and similar technologies to enhance your website experience, analyze traffic, and remember your preferences. Cookies do not directly identify individual users but help us understand how visitors navigate our site. You can adjust your cookie settings through your browser. Disabling cookies may affect certain features of our website.
9. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can lodge a complaint by contacting us (see Section 12). We will:
Acknowledge your complaint.
Investigate the issue.
Respond to you within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or our internal practices. The latest version will be posted on our website with a revised Effective Date. By continuing to use our services, you accept the updated Privacy Policy.
11. Third-Party Links
Our website may contain links to external sites. We are not responsible for the content, privacy practices, or security of these external sites. We recommend reviewing the privacy policies of any website you visit.
12. Contact Us
For questions, requests, or complaints regarding your personal information, please contact us at:
Millennium Migration
25A Tunstall Sq.
Doncaster East, VIC
Melbourne, Australia
Email: support@mmivsa.com.au